Privacy Policy

Te'Amo Café · Cebu City, Philippines · Effective 30 June 2026

Te'Amo Café ("we," "us," "our") operates a coffee shop in Cebu City, Philippines, the website teamocafeph.com, and our official Facebook and Instagram Pages. This policy explains what information we collect when you contact us, how we use it, and the choices you have. We respect your privacy and only use your information to serve you well.

1. Information we collect

We collect only the information you choose to share with us when you reach out, including:

The content of messages you send us through Facebook Messenger, Instagram Direct, our website, WhatsApp, or email.
Your name and profile name as shown by the messaging platform you use.
Contact details you provide voluntarily (such as a phone number or email) so we can reply or confirm a reservation.
Reservation or order details you give us, such as date, time, number of guests, or the occasion.

We do not collect payment card numbers through our messaging channels, and we do not buy or obtain your personal information from third parties.

2. Automated replies

To answer common questions quickly, messages sent to our Facebook and Instagram Pages may receive an automated reply from an assistant that uses only our own café information (such as our hours, location, menu, prices, and reservation details). Requests that need a person are passed to our team, who will follow up with you directly. You are always messaging Te'Amo Café, and you can ask to speak with a member of our team at any time.

3. How we use your information

To answer your questions and respond to your messages.
To take and confirm table reservations and workshop bookings.
To follow up on requests such as events, catering, custom cakes, or feedback.
To improve the service and information we provide to customers.

We use your information only for these purposes. We do not send unsolicited or promotional messages to people who have not contacted us first.

4. How we share information

We do not sell, rent, or trade your personal information. Your messages are processed through the platform you used to contact us (for example, Meta's Messenger and Instagram services), which handle data according to their own privacy policies. We may disclose information if required by law or to protect the safety and rights of our customers, staff, or business.

5. Data retention and deletion

We keep your messages and the details you share only for as long as needed to serve you and to keep reasonable records of our conversations. You may ask us to delete the personal information we hold about you at any time. To request access to or deletion of your data, email us at teamocafecebu@gmail.com with the subject line "Data Deletion Request," and we will remove your information from our records promptly. You can also remove our Page's access to your messages through your Facebook or Instagram settings.

6. Children's privacy

Our messaging services are intended for customers aged 13 and older. We do not knowingly collect personal information from children under 13.

7. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown above. Please check this page for the latest version.

8. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please reach us at:

Email: teamocafecebu@gmail.com
Facebook: facebook.com/cebuteamo
Address: 2nd Floor, Hotel One, Juana Osmeña St., Cebu City, Cebu, Philippines